Returns & Exchanges

At Merlo Coffee, we take pride in the quality of our fresh-roasted beans and brewing equipment; if you are not entirely satisfied with your purchase, we are here to help you with a return or exchange.

1

Contact Support

Reach out to our customer service team within 14 days of receiving your order to initiate a return request for any non-perishable items or quality concerns.

2

Verification and Approval

Provide your order number and photos of the product if it arrived damaged, so our team can verify the issue and approve your return or replacement.

3

Secure Packaging

Pack the items securely in their original packaging, ensuring that equipment is unused and coffee bags remain sealed to maintain health and safety standards.

4

Refund Processing

Once we receive and inspect your returned items at our roastery, we will process a refund to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing